Managed Services for EMC Centera
Years of experience of the company founder with electronic archiving and EMC Centera have resulting in a Managed Services offering based on the different customer environments and needs.
The size and complexity of existing customers differ widely and so does the level of assistance required. Based on the criticality of the archive infrastructure and the requested level of remote monitoring and operating there are three different classes of Managed Service for EMC Centera.
Based on the chosen level of Managed Service the following table lists the tasks performed by Informatio at a high level:
|Tasks performed in the corresponding level||Light||Standard||Plus|
|Health Report Receipt||X||X||X|
|Notification of customer in case of alert||X||X||X|
|Reaction to alerts with administrative measures||X||X|
|Control of EMC Service Request progress||X||X|
|Proactive weekly monitoring||X||X|
|Application integration and capacity monitoring||X|
Other combinations of activities performed by Informatio are possible. Remote Access follows the customer's procedures.